Book Now
WhatsApp logo featuring a green speech bubble with a white phone icon inside

Privacy Policy

POPI & Image Use Disclaimer

At Green Elephant Backpackers, we respect your right to privacy and are committed to complying with the Protection of Personal Information Act (POPIA). This governs how we collect, use, store, share, and protect the personal details you provide.

Why We Collect Your Information

We may collect your personal information through our website, by phone, or by email to:

  • Respond to your questions or comments.
  • Keep you updated about special offers or news.
  • Process bookings, payments, and service requests.
  • Deliver the services you requested.
  • Improve your overall experience with us.

How We Process Your Information

We may share your personal information only when:

  • Required by law or legal process.
  • Necessary to protect our rights, property, or safety.
  • Security of Your Information

We undertake to:

  • Treat your personal information as strictly confidential.
  • Use appropriate security measures to protect against loss, damage, or unauthorized access.
  • Notify you promptly if your information is used or disclosed without authorization.
  • Keep your information only for as long as necessary to fulfil the original purpose or as required by law.

While we take every precaution to protect your information, we cannot be held liable for loss or damage resulting from circumstances beyond our reasonable control.

Your Rights

You have the right to:

  • Correct any personal information we hold about you.
  • Object to the processing of your information (within the limits of the law).
  • Request that your information be returned or destroyed (within the limits of the law).
  • Lodge a complaint directly with us.

Image Use

Guest Photos:

By staying at Green Elephant Backpackers, you consent to the use of photos or videos taken on the premises for marketing purposes (including website, social media, and promotional materials), unless you expressly request otherwise at reception.

 Website Images:

All photos displayed on this website are either the property of Green Elephant Backpackers or used under license/permission. They may not be copied, reproduced, or used elsewhere without written consent.